especially bills where the bill isn't solely based on the amount of usage.
finally called up comcast/xfinity today and let them know what's what
oh i had the time to wait today. i MADE the time.
was so tempted to hang up and say fuck this shit ill do it later but i stuck in there.
i was very polite with the person who assisted ...but i was still very stern.
i simply laid out the facts to her. not my feelings.
fact 1 - constant outages which led me to seek other services available in my area
fact 2 - found one last year (verizon home 5G), and now have two internet services in my home. comcast and verizon
fact 3 - verizon's service is twice as fast, more reliable and half the price
fact 4 - it's no longer reasonable for me to pay $170 for internet when I'm barely using it anymore. comcast has now become my BACKUP internet.
fact 5 - one service will have to go eventually, and based on the above facts - it's not gonna be verizon.
everything i laid out to her was VERIFIABLE and MEASURABLE. not just me screaming and cursing and saying "lower my bill bitch!"
and....here's how my bill started today:
and here's how it's going after our lil chat:
PLUS a $50 credit to my most current bill for my inconveniences.
the person who assisted me today said it was "rare" to get someone on the line as nice as i was.
i was VERY intentional in watching my tone with her. even as speaking about my inconveniences with this company poked at my emotions a bit.
just goes to show when the FACTS are strong enough to speak for themselves, there's no need to yell curse and get aggressive.
don't PLAY with me bitch.
