she emailed me about an unworked order and cc'd our lead supervisor after she assigned 5 other jobs to me but i didnt work one of them cause i had questions but shes tryna make me look bad

QuoteLewis,
This was assigned to you on 3/6/17. You added a private note that you would contact her, but there are no notes of you doing so. I have contacted the customer via email about her ID as she needed to be contacted.
You even IM?ed me asking about this yesterday, but you again did not follow up
Moving forward, when something is assigned we need to make sure that we are all following up with our customers that same day, as to not delay them further, this is also a bad experience for them having to wait. I am attaching the Work Expectations to you that everyone received on 2/17/17. If you have any questions, please get with me or R.
bitch is trying it so i emailed both of them
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I understand the work expectations. I had 4 other ROQS assigned to me as well as rejected orders that needed follow up so they were prioritized as they were clearer to me at the time what needed to be done. Even Deborah Z. commented that she couldn?t find an associated order for the ID. After our conversation Via IM I was in the mind frame of placing an order for her. I attempted to look at a previous account to find a contact number and could not find one. Moving forward I would appreciate more concise instructions when something that vague is assigned to me, and most times its obvious and sometimes it needs instructions. We all know if something isn?t done in the correct manner that it causes possible escalations, delays, miscommunication & overall ?heat? for the rep involved as illustrated by this email. I try to work all ROQS and rejected orders as quickly and efficiently as my training allows and open to learning how to handle different situations more effectively in the future.
and now shes acting stank