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[Lane Bryant Jumpsuit]

lashing these bitches left and right via email at werk

[leftout]

Sis, details and receipts

[Lane Bryant Jumpsuit]

cant post too many reciepts

[AIDS]

e`

[Lane Bryant Jumpsuit]

Basically when when reps submit an order we have an offline group that picks it up and processes and if something is wrong the order will get rejected and rejected orders count against you when you have your meeting with your supervisor and review your score card so if you feel the reject was an error its up to your boss to remove it but it has to be justified...

had a bitch rejecting my orders left an right for stupid shit

[Lane Bryant Jumpsuit]

This request was rejected by for the following reason:

ID Verification Needed

I said

Ok Deborah Now we have been down this road before
Was informed 4 or 5 is good Accurint score for pushing through orders
However this one was rejected for multiple names (I cannot see)
Spoke with supervisor. She said it should be fine for the reject not counting against me hope this is true
Just clarifying.

I don?t think I?m getting what you?re getting. The Billing Account tab in the ROQS orders shows 2. And I tried checking thru the online form for the Identity Verification and still got a 2.
And there are multiple names in Accurint.

What did you type in to obtain a score?  The order you submitted has a 2, you can see that in the Billing Account tab.

lol at this point they are sitting there like but how did you get 4 ?

To prove I wasn?t making that up I?ve got the attachments that shows what occurred during my accurint process.
I enter the info I get a score of two
I validate the billing address that?s on file I get a four

I usually only instruct the customer to provide ID when this 2nd step does not go to 4 or 5
Cause that?s what I was told was need verses a 1 thru 3 when this issue arose previously and was trained that when that happened reject the order myself so it does not count against me  and wait until the ID comes through before moving the queue again.
And Like Deborah said there is frontline and then a  more detailed Accurint. I understand that. Its another situation where to my knowledge everything was fine when proceeding with the order.

Please don?t think we don?t believe you.  I just want to know how you are looking so we know why the discrepancy. 

^^^yeah right bitch you was finna say you dont see how the score was a 4 so it stands as valid reject but i had my receipts

[Vonc2002]

Who knew serving slices of pizza was so damn thorough, sheesh

[GRAND]

Ok Deborah Now we have been down this road before

R u serious

Bxbxbxbxbx

This bitch is going to get you fired

[GRAND]

Cause that?s what I was told

Nnnnnnbbbb

You sound like a ghetto call center girl

[Lane Bryant Jumpsuit]

lmao i bolded that part in the email

[Nine]

Ok Deborah Now we have been down this road before

R u serious

Bxbxbxbxbx

This bitch is going to get you fired

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[Lane Bryant Jumpsuit]

Ok Deborah Now we have been down this road before

R u serious

Bxbxbxbxbx

This bitch is going to get you fired

She actually Im'd me and said she appreciates how much i care and try to know as much as possible i was like  but deb isnt my supervisor she is the offline groups supervisor

[Nine]

Lew sis, tread lightly.

[Lane Bryant Jumpsuit]

Lew sis, tread lightly.

there is more cause this was the 3 rd in a row this bitch rejected

[Lane Bryant Jumpsuit]

This request was rejected by for the following reason:

Incorrect form submitted

Hello I am emailing because there was a lot of misunderstanding in moving forward with this customers request.
This order was a hot mess from beginning to finish. The customer requested  a second line in with distinctive ring and wanted a Toll free number added to it. Simple enough!
I consulted with business (Felicia) they informed me I can submit an order for the customer (Res)  and follow up with a toll request form. I submitted ROQS Request: ******  AND IT WAS REJECTED by M citing incorrect process for 1- 800 numbers due to TOLL Request for existing customers being processed SOLEY by toll Desk. (see attached handbook instructions for this)

So I emailed Toll Desk As Per these Instructions and was then told again to submit an order because we needed a number firstly and we needed to add the feature to that number to install 1-800 number afterwards.
I changed the queue of the ROQS and it was processed and then TOLL DESK picked it up and began processing.

If you can follow the correspondence somewhat I was simply told over and over and over and over to check these instructions in the handbook for this.
Which is frustrating because I submitted and order they say Toll DESK does it.. I submit to TOLL DESK They say order first but after all was said and done the order needed to be put in before completing the 1-800 number portion. I?m sure there is an elaborate explanation for how the method above is set in stone but that?s not how it was done to get this order moving along. If staff and supervisors alike are relying on this information as the true guideline it needs to be updated and or clarified a bit more.

Either the TOLL DESK reps handles this from beginning to end (for existing customers)
Or An SSA submits the order first for them to pick it up and process the 1-800 portion?.

The distinction needs to be made and updated in this handbook everyone keeps quoting.
Additionally,  My ROQS order  was rejected due to this misunderstanding of who does what.
If my order was the catalyst to getting this task completed I do not feel it is a valid reject and would like it removed.

Just to further expound on how things went:
I consulted with SSAII  and she wasn?t to sure about how that process went
I consulted Felicia in business who advised me to place and order and submit a toll request once number was assigned
I consulted K. P who was Acting Lead who advised me to submit the order first before submitting  The TOLL REQUEST and not at the same time
Order was rejected
K. P instructed to teach me how to submit a toll request (sends handbook link)
SSAII  weighs in and Advises to Submit TOLL REQUEST asap because its escalated due to no updates and call back to the customer (My fault)
TOLL DESK sends list of instructions on how this process goes
LEAD (sends handbook link)
TOLL DESK  offers as a one-time courtesy amidst all this confusion to complete the request without the order which was moot because the order had been processed after I changed the queue. Which is a very nice gesture but sounds like hes going above what he intended to do. Which further confuses things.

If you have any questions feel free to reply and or IM about the next steps on clarifying what should happen in a case such as this and how the handbook plays a part.


Thank you

Lewis

I would appreciate some clarification as well. As far as I am aware this Toll free requests is (and was) taken care of by the Toll Desk as it should have been.
I don?t know you received so much push back; but there are only very few people who would know how to go about requesting a toll free number, and that would be a Toll Desk specific.

Maybe training can get with the acting business lead, which I believe is Erika, for some confirmation.

Please dispute the rejection with your lead and thanks for the feedback Lewis.

It?s not often you get a consumer asking for Toll Free Service.  We generally have the business team work these.  Our handbook has information on Toll Free services and Distinctive rings.
 

^^^WTF I JUS SAIIDDDDDDDD

But then the supervisor came up to me and said she took care of the reject dont worry about it