lashing these bitches left and right via email at werk
:kii: :kii: :kii: :kii: :kii: :kii: :kii: :kii: :kii: :kii:
Sis, details and receipts
cant post too many reciepts
e`
Basically when when reps submit an order we have an offline group that picks it up and processes and if something is wrong the order will get rejected and rejected orders count against you when you have your meeting with your supervisor and review your score card so if you feel the reject was an error its up to your boss to remove it but it has to be justified...
had a bitch rejecting my orders left an right for stupid shit
QuoteThis request was rejected by for the following reason:
ID Verification Needed
I said
Quote from: lewisOk Deborah Now we have been down this road before
Was informed 4 or 5 is good Accurint score for pushing through orders
However this one was rejected for multiple names (I cannot see)
Spoke with supervisor. She said it should be fine for the reject not counting against me hope this is true
Just clarifying.
Quote from: offlinerepI don?t think I?m getting what you?re getting. The Billing Account tab in the ROQS orders shows 2. And I tried checking thru the online form for the Identity Verification and still got a 2.
And there are multiple names in Accurint.
Quote from: supervisiorWhat did you type in to obtain a score? The order you submitted has a 2, you can see that in the Billing Account tab.
lol at this point they are sitting there like but how did you get 4 ?
:udontlookok:
Quote from: lewisTo prove I wasn?t making that up I?ve got the attachments that shows what occurred during my accurint process.
I enter the info I get a score of two
I validate the billing address that?s on file I get a four
I usually only instruct the customer to provide ID when this 2nd step does not go to 4 or 5
Cause that?s what I was told was need verses a 1 thru 3 when this issue arose previously and was trained that when that happened reject the order myself so it does not count against me and wait until the ID comes through before moving the queue again.
And Like Deborah said there is frontline and then a more detailed Accurint. I understand that. Its another situation where to my knowledge everything was fine when proceeding with the order.
Quote from: supervisorPlease don?t think we don?t believe you. I just want to know how you are looking so we know why the discrepancy.
^^^yeah right bitch you was finna say you dont see how the score was a 4 so it stands as valid reject but i had my receipts
Who knew serving slices of pizza was so damn thorough, sheesh
QuoteOk Deborah Now we have been down this road before
R u serious
Bxbxbxbxbx
This bitch is going to get you fired
QuoteCause that?s what I was told
Nnnnnnbbbb
You sound like a ghetto call center girl
lmao i bolded that part in the email
Quote from: GRAND SUPREME MARSHALL on March 23, 2017, 05:14:57 PM
QuoteOk Deborah Now we have been down this road before
R u serious
Bxbxbxbxbx
This bitch is going to get you fired
dfka'dnslkdfnsl'lsdfkmf'klm;qml;q
fq
lqwf';,
Quote from: GRAND SUPREME MARSHALL on March 23, 2017, 05:14:57 PM
QuoteOk Deborah Now we have been down this road before
R u serious
Bxbxbxbxbx
This bitch is going to get you fired
She actually Im'd me and said she appreciates how much i care and try to know as much as possible i was like :wub: but deb isnt my supervisor she is the offline groups supervisor
Lew sis, tread lightly.
Quote from: Nine on March 23, 2017, 05:25:29 PM
Lew sis, tread lightly.
there is more cause this was the 3 rd in a row this bitch rejected
QuoteThis request was rejected by for the following reason:
Incorrect form submitted
Quote from: lewisHello I am emailing because there was a lot of misunderstanding in moving forward with this customers request.
This order was a hot mess from beginning to finish. The customer requested a second line in with distinctive ring and wanted a Toll free number added to it. Simple enough!
I consulted with business (Felicia) they informed me I can submit an order for the customer (Res) and follow up with a toll request form. I submitted ROQS Request: ****** AND IT WAS REJECTED by M citing incorrect process for 1- 800 numbers due to TOLL Request for existing customers being processed SOLEY by toll Desk. (see attached handbook instructions for this)
So I emailed Toll Desk As Per these Instructions and was then told again to submit an order because we needed a number firstly and we needed to add the feature to that number to install 1-800 number afterwards.
I changed the queue of the ROQS and it was processed and then TOLL DESK picked it up and began processing.
If you can follow the correspondence somewhat I was simply told over and over and over and over to check these instructions in the handbook for this.
Which is frustrating because I submitted and order they say Toll DESK does it.. I submit to TOLL DESK They say order first but after all was said and done the order needed to be put in before completing the 1-800 number portion. I?m sure there is an elaborate explanation for how the method above is set in stone but that?s not how it was done to get this order moving along. If staff and supervisors alike are relying on this information as the true guideline it needs to be updated and or clarified a bit more.
Either the TOLL DESK reps handles this from beginning to end (for existing customers)
Or An SSA submits the order first for them to pick it up and process the 1-800 portion?.
The distinction needs to be made and updated in this handbook everyone keeps quoting.
Additionally, My ROQS order was rejected due to this misunderstanding of who does what.
If my order was the catalyst to getting this task completed I do not feel it is a valid reject and would like it removed.
Just to further expound on how things went:
I consulted with SSAII and she wasn?t to sure about how that process went
I consulted Felicia in business who advised me to place and order and submit a toll request once number was assigned
I consulted K. P who was Acting Lead who advised me to submit the order first before submitting The TOLL REQUEST and not at the same time
Order was rejected
K. P instructed to teach me how to submit a toll request (sends handbook link)
SSAII weighs in and Advises to Submit TOLL REQUEST asap because its escalated due to no updates and call back to the customer (My fault)
TOLL DESK sends list of instructions on how this process goes
LEAD (sends handbook link)
TOLL DESK offers as a one-time courtesy amidst all this confusion to complete the request without the order which was moot because the order had been processed after I changed the queue. Which is a very nice gesture but sounds like hes going above what he intended to do. Which further confuses things.
If you have any questions feel free to reply and or IM about the next steps on clarifying what should happen in a case such as this and how the handbook plays a part.
Thank you
Lewis
Quote from: deborahI would appreciate some clarification as well. As far as I am aware this Toll free requests is (and was) taken care of by the Toll Desk as it should have been.
I don?t know you received so much push back; but there are only very few people who would know how to go about requesting a toll free number, and that would be a Toll Desk specific.
Maybe training can get with the acting business lead, which I believe is Erika, for some confirmation.
Please dispute the rejection with your lead and thanks for the feedback Lewis.
Quote from: supervisorIt?s not often you get a consumer asking for Toll Free Service. We generally have the business team work these. Our handbook has information on Toll Free services and Distinctive rings.
^^^WTF I JUS SAIIDDDDDDDD
But then the supervisor came up to me and said she took care of the reject dont worry about it
Dfgggcccvvvvv these corporate Pizza Hut offices don't damn PLAY huh
Quote from: RIGS on March 23, 2017, 09:48:41 PM
Dfgggcccvvvvv these corporate Pizza Hut offices don't damn PLAY huh
:kii: :kii: :kii: :kii: :kii: :kii: :kii: stop it this isnt pizza hut
Quote from: Vonc2002 on March 23, 2017, 05:11:38 PM
Who knew serving slices of pizza was so damn thorough, sheesh
BVBNNNMMMMMMM
What a dick :kii: :kii: :kii:
lol yall need to stop im in corporate sales now lol
lew u share way too much lol
Quote from: Jonovan on March 23, 2017, 10:12:42 PM
lew u share way too much lol
:plzstop: i know but they kinda keep me steamin
writing it owt helps :dead:
I'm fucking screaming
:kii: this is how I imagine vonc at the drive thru
Lew does your job know about your condition?
Deborah wants you GONE tho :dead:
Quote from: ORORO MUNROE-UDAKU on March 23, 2017, 10:55:39 PM
Lew does your job know about your condition?
Deborah wants you GONE tho :dead:
no its not relevant anymore lol
u think deb is out to get me ? :uhh: :uhh: :dead: :dead:
Lew, hun.
Quote from: GRAND SUPREME MARSHALL on March 23, 2017, 05:14:57 PM
QuoteOk Deborah Now we have been down this road before
R u serious
Bxbxbxbxbx
This bitch is going to get you fired
hhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh
QuoteHello I am emailing because there was a lot of misunderstanding in moving forward with this customers request.
This order was a hot mess from beginning to finish.
This can't be real.
:plzstop: :plzstop: :plzstop: :plzstop: :plzstop: :plzstop: :plzstop:
A call or walk over to their cube in person would have been the best course of action. Even a quick meeting with all parties involved would have been better. Also, you need to take email etiquette training classes, your emails aren't professional. You come off very angry.
Quote from: Bad Gorl Tinker on March 24, 2017, 01:25:57 AM
Quote from: GRAND SUPREME MARSHALL on March 23, 2017, 05:14:57 PM
QuoteOk Deborah Now we have been down this road before
R u serious
Bxbxbxbxbx
This bitch is going to get you fired
hhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh
:kii: :kii: :kii: :kii: :kii:
Lew you're so rude! :dead:
Quote from: DVDDY. on March 24, 2017, 08:57:14 AM
A call or walk over to their cube in person would have been the best course of action. Even a quick meeting with all parties involved would have been better. Also, you need to take email etiquette training classes, your emails aren't professional. You come off very angry.
like the title says i kinda said fuck it
I know how to do the pleasantries and the clueless mess but yeah i was fuming
and i didn't give a fuck
as long as im not vulger or using foul language i should be good :uhh:
:ummwhat:
Smh
You have to be professional first lew
Then drag and challenge idiocy. You doin it wrong bby
Quote from: ShutYourMouth. on March 24, 2017, 07:26:05 PM
You have to be professional first lew
Then drag and challenge idiocy. You doin it wrong bby
Its hard sis
I will make it nicer next time
Quote from: TheNextLew on March 25, 2017, 01:46:45 AM
Quote from: ShutYourMouth. on March 24, 2017, 07:26:05 PM
You have to be professional first lew
Then drag and challenge idiocy. You doin it wrong bby
Its hard sis
I will make it nicer next time
n
No you wouldn't. We'll be seeing another retarded ass thread next week about how they're trying you at work :ummwhat:. Everyone is "tried" at work. But that's when you put on your professional hat and deal with it in a way that doesn't poison the work environment. This isn't Pizza Hut. They aren't gonna take a lot of your bullshit. Tell the 'ut to keep your old position open sis :justabit:
Quote from: Shuji Shuriken on March 25, 2017, 06:21:26 AM
Quote from: TheNextLew on March 25, 2017, 01:46:45 AM
Quote from: ShutYourMouth. on March 24, 2017, 07:26:05 PM
You have to be professional first lew
Then drag and challenge idiocy. You doin it wrong bby
Its hard sis
I will make it nicer next time
n
No you wouldn't. We'll be seeing another retarded ass thread next week about how they're trying you at work :ummwhat:. Everyone is "tried" at work. But that's when you put on your professional hat and deal with it in a way that doesn't poison the work environment. This isn't Pizza Hut. They aren't gonna take a lot of your bullshit. Tell the 'ut to keep your old position open sis :justabit:
lol omg
they are dragging my name and record through the mud and my supervisor wont fight for me unless i prove everything myself and when we are in our meetings my supervisor is gonna say lewis you had a lot of rejected orders :uhh: :udontlookok: is there something going on that ur not understanding?
but i guess i can make it sound sweeter i guess but iono
i didnt feel it was all that bad
Your emails have too much attitude behind them
The best statement I've ever heard is "no one owes you a job"
You can't act crazy unless it's your establishment. Give your job what they want and if you can't, find another.
Don't give them a reason to be fed up and toss your ass.
And when I say give them what they want, I don't mean be a bitch
Work to the best of your ability to abide by all rules and expectations. If the job requires you to kiss ass to be disrespected and you're not willing to do that, quit.
You can be willing to learn and grow without being some suck up or someones weak bitch.
Cause trust, most jobs you'll come across a cunt. Sometimes you don't have to deal with them, sometimes you do. It's up to you to decide if the battle is worth it.
Quote from: GRAND SUPREME MARSHALL on March 25, 2017, 07:18:08 AM
And when I say give them what they want, I don't mean be a bitch
Work to the best of your ability to abide by all rules and expectations. If the job requires you to kiss ass to be disrespected and you're not willing to do that, quit.
You can be willing to learn and grow without being some suck up or someones weak bitch.
Cause trust, most jobs you'll come across a cunt. Sometimes you don't have to deal with them, sometimes you do. It's up to you to decide if the battle is worth it.
Well yeah I get that the previous issues i was having with that other supervisor have calmed down a bit tho
I just feel its unfair to blame me and hold me accountable for something that went wrong when I did everything right you know that just irritated me :'(
I can try the uber nice thing via email
*sigh*
Do you 'ew