Quote from: TEXASbama on March 09, 2017, 10:13:23 PM
Lew your sup said you didnt leave a note? why didnt you ?
if you couldnt get ahold of the customer ? why not put " tried to contact and email returned undeliverable" if she would have seen that note she would have known you at least tried? or did i miss something ?
Okay now here is where the sneaky part comes in
She Imed me asking whats going on with it I told her This one I dont know what to do with
and she proceeded to assign more stuff to me (which i took as we are letting that one go for now)
and i dealt with those cause it was clear what to do
she then took over the order and sent an email to the lady and when it bounced back another request id was created
letting her know that in reference to the previous id that it was undeliverable so she already knew it was bad but she closed the alert and popped up the next day saying it wasnt completed as if none ever went down
I was actually the one who found a previous account but it had been so long since she was a customer that most of her info was outdated
so
i couldve stated that no contact was made cause theres nothing to do on the order which there is still time to do
actually but she proceeded to bad mouth me about it
the truth is she was rushing to close orders and wasnt paying attention to the specifics and tried to pass it off as me just not following up
we got recorded convos about this shit