Quote from: ContextCovid 19 made our company stop in office recyling due to exposure so they stopped it and said they will start it one day a week with service outside . Well many ppul called to resume and i sent the info to the sales rep and he never followed up and they keep calling and calling and calling So I told one lady If he dont call you by 2pm I will send an email for my supervisor and lead and the original sales rep to follow up and he tried to flex on me knowing he hasnt been returning these customers calls.
So I sent
From: Lewis Deans
Sent: Wednesday, June 10, 2020 12:50 PM
To: Mike
Cc: Anna ; Samantha
Subject: 538371 -
Cathy -907-269-****
Customer has called 3 times to speak to a Sales rep about
Narrowing down a more set time for orp pickup
Due to vagrants in the area need to bring it in right away soon as its serviced
Please call her to inform her of what options we have
She will call me back by 2pm again if she has not heard anything yet
Thank you
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He Replies:
From: Mike
Sent: Wednesday, June 10, 2020 1:01 PM
To: Lewis Deans
Cc: Anna; Samantha
Subject: RE: 538371 -
Let's all please remember that currently we are not giving times we will be at a customer for ORP. In addition, we are not calling customers in advance to arriving.
These are the guidelines we've been given and are sticking too.
Good News! We will soon be returning to normal operation of the ORP route!!
You know that last line makes you smile to yourself...
Mike
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Now he knows what this lady is talking about and what she wants but refuses to call her and clarify for her
I replied:
From: Lewis Deans
Sent: Wednesday, June 10, 2020 1:26 PM
To: Mike
Cc: Anna; Samantha
Subject: RE: 538371 -
I honestly don't need a 3rd floor lecture.
Whether we do it or not. I do not have the final say so and miracles (exceptions) happen here all the time guidelines an all.
This customer just needs a call back about what the options are. I've spoken with this and other customers several times going back and forth Every time I speak candidly about the updates next week its changed
Hands off & Defer for the CSRs &
Hats off to being able to provide full service again.
Thanks
Lewis
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this still has me pissed
