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[Annie]

I understand that drivers are not employees of these restaurants/delivery companies but I still feel like there needs to be action to hold these companies accountable. Where does the "$4.99 delivery fee" go and how is this legal?

This!

Of course I tip but I pay a delivery fee for a reason. The food needs to arrive on time and it needs to be good quality. Or else as a company you just have to quite.

[Annie]

Poor folks always explaining why they don't tip. If you want that food HOT and good when it gets to your house, you better tip

That's the company's responsibility. If you pay for food they need to deliver it in good condition. It's not the consumer's problem. And by making it the consumer's problem these companies will never be held accountable for underpaying staff.

[ssw4919]

If I've ever had a problem with my order, which I think has just been InstaCart and not DoorDash, I drag them in the ratings or report them to the company.  That's worse than no tip, IMO.

[Russian Roulette]

This is a subject me and my pplz were talking about earlier this week... even when you do tip sometimes the UberEats or DoorDash delivery ppl don't even come straight to your door as instructed... it has happened to me plenty of times. I'm like bitch I tipped you, why are you leaving my food at the lobby and refusing to drop it at my door?! 

But I do think the app services should just include it in their fees like an automatic 15-20% tip for them in the total and anything extra is based on the customers satisfaction

i always meet the drivers outside in front of my building.

Honestly it makes things easier for both of us because They'd a) have to find parking which is usually a task in itself downtown b) wait for my concierge to allow them in cuz it's a secure building c) take the elevator up 14 floors

Like.... I just try to be reasonable . Im fully capable of throwing on my boots real quick and heading down to meet them in front . And it gives me just a hint of fresh air and direct sunlight for the day so why not .

Its ubereats . Not my personal salaried maid
Bdndnfnfnfnfnfdnnd

[Russian Roulette]

I think for people who live in houses with ample parking space out front that's different . The driver can def easily just walk up to the door and deliver .

That's not my situation. I live in a high rise in a busy commercial area. I have to be fair and reasonable .

Yeah I could def say "deliver directly to my front door... I don't care what it takes just get it done lmao!! " if I wanted to but why put them thru all that when I can just take my flat ass downstairs and get the shit myself

we gotta remember their time is money and what may seem super simple to us is a complete task for them.

[Russian Roulette]

Poor folks always explaining why they don't tip. If you want that food HOT and good when it gets to your house, you better tip

That's the company's responsibility. If you pay for food they need to deliver it in good condition. It's not the consumer's problem. And by making it the consumer's problem these companies will never be held accountable for underpaying staff.

no, by continuing to use these services and paying those fees while punishing the drivers on the tip end  ... they will never be held accountable, will continue to make good profit  and the drivers who actually put in the footwork and keep their business running will suffer

We need to take accountability in our part in this  as consumers . Our vote is in our credit card swipes .

These corporations don't operate on feelings . They operate on coin and what generates or takes their coin away.

[Purple Moon]

Poor folks always explaining why they don't tip. If you want that food HOT and good when it gets to your house, you better tip

That's the company's responsibility. If you pay for food they need to deliver it in good condition. It's not the consumer's problem. And by making it the consumer's problem these companies will never be held accountable for underpaying staff.

we can tip them while fighting for workers rights. Just waiting for a company to change its policies wont work.

[Russian Roulette]

Poor folks always explaining why they don't tip. If you want that food HOT and good when it gets to your house, you better tip

That's the company's responsibility. If you pay for food they need to deliver it in good condition. It's not the consumer's problem. And by making it the consumer's problem these companies will never be held accountable for underpaying staff.

we can tip them while fighting for workers rights. Just waiting for a company to change its policies wont work.

!!

I was about to say waiting on big companies to "do the right thing" can be like waiting on paint to dry .

Which is why most times they're usually FORCED to do so out of boycotts, strikes and other threats to the coin. That's all they care about.

If these drivers suddenly or gradually went away completely a lot of us wouldn't know what to do with ourselves .

Dhdbdbbdbdbdbbdb.

If you love the luxury of food delivery Don't continue to push them away and piss them off . They're already figuring out ways to skip customers who aren't tipping entirely . Who knows what the next step may be .

Can u imagine a world where ... where ... we'd have to like ..:: cook or get our own food ? 😫😫😩😩 omf I don't even wanna fathom it!

[JCJ]

You can usually determine if you're getting a tip or not. If the order says it's paying 3-4 dollars during a no promo hour....there's no tip. I doordash from time to time.


And doordash also now tells you how many total miles the order will be so you can be selective based on that too. Not driving 10+ miles for $8.

[Russian Roulette]

You can usually determine if you're getting a tip or not. If the order says it's paying 3-4 dollars during a no promo hour....there's no tip. I doordash from time to time.


And doordash also now tells you how many total miles the order will be so you can be selective based on that too. Not driving 10+ miles for $8.

I got ur back booba

[klappa.]

Poor folks always explaining why they don't tip. If you want that food HOT and good when it gets to your house, you better tip

That's the company's responsibility. If you pay for food they need to deliver it in good condition. It's not the consumer's problem. And by making it the consumer's problem these companies will never be held accountable for underpaying staff.

these are FACTS

and i didnt comprehend this as "waiting" on a company to change their policy. but even if that is what you're saying, it STILL isn't the customers responsibility or concern. none of it. and that fact is not arguable lol.

if the delivery drivers in mass have a problem with their wage system, they need to either band together and fight or damn quit. but it ain't on the consumers. this is a independant contractor job that you sign up for. so if you don't like the stipulations there are a MILLION other jobs out there with different pay systems. take your fckn pick 

[Eh...]

A tip should be a bonus for good service. Delivery and good quality of food should be guaranteed. It's time for employers to pay their employees instead of counting on costumers to do it for them. Why would I pay a tip if you are late? Why in a restaurant get a big tip if the waiter is giving me an attitude and  the food is cold? A tip should be a reward. I think they should get minimal wage, there need to be good rules about this in the states to make sure people get paid what they deserve.

Periodt!!!

This is a dumb mindset for gig workers like DD, GrubHub, etc... I do door dash sometimes in my free time and almost everything that you mentioned is out of the driver's control. If your food is late how is that the driver's problem? After they accept an order they have a certain timeframe to pick it up and to deliver it and if they take too long it will be unassigned from them and given to another driver. So that means if your food is really late other people either ignored it or the restaurant took too long to make it. I can't help it if your food is an hour+ later than the original delivery time if I just got it and delivered it immediately right after... Same thing applies to if your food is cold. Same thing applies if your order is wrong... We deliver closed/sealed bags we don't know if your order is wrong. The apps literally tell you when people has picked up your food so if it's an hour after it says they picked it up than it might be the driver's fault but other than that it's out of our control. I've delivered something before 3 hours after the original delivery time and the lady was pissed at me and I told her I just got this order I can't help how long it took. She didn't care she still complained about me and gave me a bad rating 🤷🏿‍♂️ after my horrible experiences I just stop caring about customers and just drop food off and go on. My acceptance rate is like 40 percent now bc I decline so many orders and I've seen some people with <10 percent acceptance rates

[klappa.]

A tip should be a bonus for good service. Delivery and good quality of food should be guaranteed. It's time for employers to pay their employees instead of counting on costumers to do it for them. Why would I pay a tip if you are late? Why in a restaurant get a big tip if the waiter is giving me an attitude and  the food is cold? A tip should be a reward. I think they should get minimal wage, there need to be good rules about this in the states to make sure people get paid what they deserve.

Periodt!!!

This is a dumb mindset for gig workers like DD, GrubHub, etc... I do door dash sometimes in my free time and almost everything that you mentioned is out of the driver's control. If your food is late how is that the driver's problem? After they accept an order they have a certain timeframe to pick it up and to deliver it and if they take too long it will be unassigned from them and given to another driver. So that means if your food is really late other people either ignored it or the restaurant took too long to make it. I can't help it if your food is an hour+ later than the original delivery time if I just got it and delivered it immediately right after... Same thing applies to if your food is cold. Same thing applies if your order is wrong... We deliver closed/sealed bags we don't know if your order is wrong. The apps literally tell you when people has picked up your food so if it's an hour after it says they picked it up than it might be the driver's fault but other than that it's out of our control. I've delivered something before 3 hours after the original delivery time and the lady was pissed at me and I told her I just got this order I can't help how long it took. She didn't care she still complained about me and gave me a bad rating 🤷🏿‍♂️ after my horrible experiences I just stop caring about customers and just drop food off and go on. My acceptance rate is like 40 percent now bc I decline so many orders and I've seen some people with <10 percent acceptance rates

it's not a dumb mindset, you BOTH have perfectly valid points

yea, a lot of stuff the delivery people can't help as its out of their control but they unfairly get blamed for it, but on the same token all delivery drivers represent the company as a whole so its not really the customer's job to parse and pick out who exactly is to blame for a poor service experience.

it literally falls down to the actual company. they need to hold drivers AND RESTAURANTS accountable more and ALSO give drivers more of an oppurtunity to defend themselvesvagain unfair/unwarranted blame regarding things that are out if their control.

but as far as pay, drivers are paid for every delivery. i tip. i belive in tipping. but uts simply not something thats OWED to you simply because you're doing a job. your PAYCHECK is whats owed to you. my tip is for recognizing great service. period.

[Russian Roulette]

A tip should be a bonus for good service. Delivery and good quality of food should be guaranteed. It's time for employers to pay their employees instead of counting on costumers to do it for them. Why would I pay a tip if you are late? Why in a restaurant get a big tip if the waiter is giving me an attitude and  the food is cold? A tip should be a reward. I think they should get minimal wage, there need to be good rules about this in the states to make sure people get paid what they deserve.

Periodt!!!

This is a dumb mindset for gig workers like DD, GrubHub, etc... I do door dash sometimes in my free time and almost everything that you mentioned is out of the driver's control. If your food is late how is that the driver's problem? After they accept an order they have a certain timeframe to pick it up and to deliver it and if they take too long it will be unassigned from them and given to another driver. So that means if your food is really late other people either ignored it or the restaurant took too long to make it. I can't help it if your food is an hour+ later than the original delivery time if I just got it and delivered it immediately right after... Same thing applies to if your food is cold. Same thing applies if your order is wrong... We deliver closed/sealed bags we don't know if your order is wrong. The apps literally tell you when people has picked up your food so if it's an hour after it says they picked it up than it might be the driver's fault but other than that it's out of our control. I've delivered something before 3 hours after the original delivery time and the lady was pissed at me and I told her I just got this order I can't help how long it took. She didn't care she still complained about me and gave me a bad rating 🤷🏿‍♂️ after my horrible experiences I just stop caring about customers and just drop food off and go on. My acceptance rate is like 40 percent now bc I decline so many orders and I've seen some people with <10 percent acceptance rates

someone literally posted on here a video of Bow Wow going IN on a door dasher driver because his order was wrong

and people in the comments cheering his mess on and cosigning ...totally oblivious to the fact that Chic-Fil-A is the one who really fucked up if they didn't get the order correct before SEALING the bag and handing it to the driver.

and bow was going in - calling the driver "dumb" and everything.

sdffsdfsfsfs just another example of these drivers getting the shit end of the stick because the customers have little to no knowledge of their actual experience and placing EVERYTHING on the person who delivers them the food - from the blame of an order being incorrect to shortchanging them on a tip because of fees that corporate has introduced.


the driver is just the final part of the process. the most direct part to us but only part of it.

[DopeSoul.]

I think a lot of ppl don't realize (myself at one point) that door dash literally just pick the mess up, deliver it and punch on

I would cuss them downe if my order was wrong but it's really the restaurants fault

One thing I appreciate that Uber eats does is call u and tell u if a store doesn't have something or if something is wrong

The rest don't do that from my experience