I really don't know where she went wrong.
Girls K. Michelle, Tamar, Jhene have sold more albums than her for the last few years, but yet their singles can't outpeak Ci's singles. I don't know why most of her singles do well, but it doesn't translate into album sales. I have a hard time trying to figure that out. But I won't say she's irrelevant because she cam still grab a hit or two each era and a gig here and there and be visible. The only thing is that she doesn't have the album sales to back it up.